Last updated: June 1, 2024

Shipping Policy

Thank you for choosing AetherFate. This policy explains how we handle shipping, delivery, and any issues that may come up along the way.

1. Shipping Costs

All orders ship free.

2. Order Processing

All orders are dispatched within 1–3 business days after payment confirmation. Weekends and public holidays are not counted as business days.

During major promotions, temporary stock shortages, restocking delays, supply chain interruptions, or public events, dispatch may be slightly delayed. We will notify users by email whenever possible.

3. Shipping

We ship from the warehouse closest to you.

Delivery typically takes 5–12 business days.

Delivery times are estimates and may vary. We can assist with tracking and status inquiries.

4. Lost, Damaged, or Short Shipments

4.1 If tracking shows delivered, users should first check the delivery address, neighbors, front desk, pickup points, and carrier records. If there’s a delivery issue, we will help resolve it.

4.2 If the carrier officially declares the package lost: users may choose either a free reshipment or a refund of the item price only.

4.3 For damaged items on arrival: users must provide clear photos of the outer packaging and the damaged item within 48 hours of delivery. After verification, we may arrange a reshipment, exchange, partial refund, or full refund. Late requests will not be accepted. We may ask for a photo or additional information to help verify the issue.

5. If Something Goes Wrong

If your order cannot be delivered for any reason, we will make it right—either by reshipping or refunding.

Support: support@aetherfate.com

If anything here doesn’t make sense, or you’re not sure how it applies to you, just email us at support@aetherfate.com. A real person will read it and reply.