Refund & Return Policy

Last updated: 2026

This official Return and Refund Policy applies to all physical product orders purchased on https://aetherfate.com. All customers placing orders on this website automatically agree to the following return, exchange, and refund rules.

1. Return Time Limit

We provide a standard 30-day return window for all eligible products. Customers may apply for a return within 30 calendar days from the date of receiving the package.

2. Return Eligible Conditions

To qualify for return or refund, products must meet all of the following conditions:

• The product is unused, unwashed, and undamaged
• No artificial scratches, deformation, or contamination
• All original packaging, tags, and accessories are complete
• The product is not customized, personalized, or final clearance goods

Custom-made products, personalized engraved products, and clearance sale items are non-refundable and non-returnable.

3. Formal Return Process

Customers who need to return goods must follow the official process:

1. Contact our customer service to submit a formal return application
2. Wait for official review and obtain the designated return address
3. Send back the goods through official logistics channels
4. Provide valid return tracking number for verification

We do not accept unauthorized direct returns without prior application.

4. Shipping Fee Rules

• If the return is caused by our side’s quality problem, wrong item delivery, or defective product, we will bear the return shipping cost.
• If the return is due to personal preference, personal unsuitability, or customer personal reasons, the customer shall bear all return shipping fees and related logistics costs.

5. Refund Processing Time

After we receive, inspect, and confirm the returned goods meet return standards, we will process the refund within a reasonable working time.

The refund will be returned to the original payment channel. The final arrival time depends on the processing cycle of the customer’s payment institution and bank system.

6. Refund Rejection Conditions

We have the right to reject return or refund applications if:

• The product is damaged, worn, or missing accessories
• The product shows obvious signs of human use
• The return application exceeds the 30-day valid period
• The customer fails to provide valid return logistics information
• The order belongs to non-returnable customized or clearance products

7. After-sales Interpretation Right

We reserve the final interpretation right of all return and refund rules to ensure standardized after-sales service and compliance operation.